Ordered more of the Blair hooks since we had ordered some a year ago for our renovation, but it turns out that they changed the design to a smaller, completely different rounder version without updating the website. Ended up returning because the feel of the new design feels cheaper and is too small in comparison to the original design.
The knobs look great but I will never buy from the company again. I bought two of the same handles different sizes to ensure I had the correct size. The directions were little to nothing and ended up having to hire a locksmith. Once I tried to return the unused product had the biggest hassle and they don’t truly back there product. Yes you can return but you’re responsible for postage which was more than the item. And it needs to be done within 7 days of receiving. Not realistic!!
These matte black door knobs look beautiful. The style is unique and appears very high end. They feel good in your hand. I haven't installed them yet so I cannot speak to that. Can't wait to see them on my doors.
I didn’t receive the plate on top of the holder and it also looks like the wrong colour. I sent an email But got no response.
Absolutely brutal product from begining to end. From the website descriptions, to the instructions, so the solutions and material quality. 0/10, would be less if possible.
Received our first order from Explore Hardware.
We are impressed with the heft and quality of the product. Definitely recommend!
Hello I’m trying to return part of the order and have not heard from you.
I was so impressed with the quality of this hardware. It's very heavy duty and the finish looks perfect. I haven't been able to see the longevity of the gold finish, however the quality is the best I've seen yet.
I’m giving these a FOUR star because the only thing that I was unhappy about is the shade of gold. It’s much more yellow in person than what is displayed on the website. They are heavy duty and beautiful but I’m not sure yet if they will go with the rest of the brass/gold I have planned for our new construction build. I was looking for a brass/gold that looks like the photos on the website so to get a different shade of gold was extremely disappointing after spending $500 and having it shipped so far. I’m not sure if I should return them yet because we are far from installing them. Our millworkers needed these ahead of time to make our doors so the hardware fits. My recommendation to Explore Hardware is to post New photos of what the color looks like in the daylight/sun. Or come out with the gold/brass shade that is portrayed in the photos.
The quality of these closet door handles is excellent! The design itself is very modern and different than what is available in the big box stores. Plus from a Canadian company! I had a challenge of installing these on pre-existing doors with the holes already drilled. Well, the holes were too big and we didn't want to change the position. Customer service went the extra mile, checked for longer screws and provided us with a solution to use plugs. It worked!
We searched high and low for the right shade of brass and these hinges exceeded our expectation. Solid build - you can feel the quality. Much more substantial compared to the ones we replaced. Delivered faster than estimated.
